Does Japanese Taste offer international shipping?

Ships from Japan with delivery in approximately 7-21 days to US (varies by method) days Free shipping: $150 USD.

Japanese Taste

Japanese lifestyle retailer shipping directly from Japan. Founded in 2016, parent company Expandy Co., Ltd. Large catalog spanning food, beauty, kitchenware, and household items across 100+ countries. US dedicated site at japanesetaste.com with DDP (duties paid at checkout) shipping option. Also operates Daitool for professional Japanese tools.

Last updated: March 11, 2026 · Shipping, pricing, and policies may change. Check the retailer's site for the latest details.

Trust Summary

Mixed Reviews

2.4/5 (95 reviews on Trustpilot)

Japanese Taste is a Japan based online retailer founded in 2016, operated by parent company Expandy Co., Ltd. They ship directly from their warehouse in the Osaka area to 100+ countries, with dedicated regional websites for the US, Canada, UK, Australia, Germany, Netherlands, Switzerland, and India. In 2025 they opened their first physical retail store in Kyoto.

Based on what we found online, Japanese Taste is a legitimate company selling authentic products sourced from Japan. However, the shopping experience is inconsistent, particularly around shipping timelines and customer service responsiveness.

Trustpilot: 2.4/5 with approximately 95 reviews (rated "Poor"). Recent months (early 2026) show a cluster of negative reviews around shipping and refund issues.

Scamadviser/Scam Detector: Both rate the site as legitimate and safe.

Reddit consensus (r/AsianBeauty, r/IndianSkincareAddicts): Mixed but generally positive for product authenticity. Users confirm receiving genuine products. Common complaints: high free shipping threshold ($150), longer than expected delivery times (2 to 4 weeks typical), unexpected customs/import fees for some countries, and bot based customer service that frustrates users needing human help. One user noted prices can be significantly higher than ordering directly from Amazon Japan.

Common complaints: Long preparation times (they appear to source products per order in some cases rather than keeping full stock), FedEx related delivery issues (lost packages, customs paperwork errors), rigid 1 hour cancellation window, and difficulty getting refunds when shipping goes wrong.

Key positive: Products are authentic and shipped from Japan. Large catalog covering beauty, food, kitchenware, and household items. Competitive with other Japan based retailers. Well packaged shipments. Company has been operating since 2016 with steady growth (new warehouse, physical store, B2B platform).

Key negative: Customer service is a significant weak point. Multiple Trustpilot reviews describe unresolved refund disputes when FedEx loses packages. The 2.4 Trustpilot score reflects real frustration with post purchase support rather than product quality issues.

Best for: Shoppers who want authentic Japanese products shipped directly from Japan and are comfortable with longer delivery windows.

We are not affiliated with Japanese Taste and cannot guarantee their policies or service.

Ships From

Japan

Delivery

7-21 days to US (varies by method) days

Shipping

Free over $150

Returns

Returns accepted with conditions. Refund within 3 business days of receiving returned item. Customer responsible for return shipping. Some exceptions apply (food, opened items).

Community Reviews

"Decent selection of Japanese skincare products where prices are comparable to YesStyle but without waiting period." (r/AsianBeauty, 2023)

"I ordered from japanesetaste.ca and there was no mention of international shipping origin. I received my order about a month later and was hit with an import fee." (r/IndianSkincareAddicts, 2021)

"I received my package with precisely what I ordered in proper condition and no additional charges. So 3 stars for sending me exactly what I wanted but only after 21 days and an angry email." (Trustpilot, January 2026)

"Great packaging and the online services was good. But be ready to wait longer than expected." (Trustpilot, February 2026)

"FedEx confirmed they lost the package and refunded them but they are refusing to refund me." (Trustpilot, March 2026)

Policies & Details

Shipping: Ships from Amagasaki (Osaka area), Japan via FedEx and other carriers. US orders may use DDP (Delivered Duty Paid, duties collected at checkout) or DDU (duties paid on delivery) depending on order configuration. Estimated delivery 7 to 21 days for US. Free shipping on orders over $150 USD.

Returns: Accepted with conditions. Refund processed within 3 business days of receiving the return. Customer pays return shipping. Food items and opened products may not be eligible. 1 hour cancellation window after placing an order.

Import duties (US): Following changes to the de minimis exemption, US orders may be subject to import duties regardless of value. Japanese Taste offers DDP checkout on the US site to handle this at purchase time.

Payment: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay.