Masksheets

Masksheets is a small, NYC based online retailer (315 5th Avenue, New York) specializing in Asian beauty sheet masks and skincare products. Based on our research, this is a legitimate small business with a loyal customer base, though its small size means limited review volume.

Trustpilot: 4.1/5 with 16 reviews (rated "Great"). Reviews praise product quality, customer service responsiveness, and fast shipping. One January 2025 review specifically praised their customer service for resolving a stolen package issue.

Reddit (r/AsianBeauty, r/kbeauty): A 2024 thread on r/kbeauty asked "Is Masksheets legit?" and received confirmations. An r/AsianBeauty thread titled "Noob to A beauty and ordering from masksheets for the first time" (May 2024) shows active community engagement. An older warning post from 2020 was deleted by its author. Multiple Reddit users report positive experiences with no authenticity concerns.

TikTok: Active presence with TikTok creators reviewing Masksheets hauls and confirming legitimacy. Influencer partnerships suggest an established, operating business.

Key positive: Based in New York with fast domestic shipping, authentic K-beauty and J-beauty products, responsive customer service, competitive pricing on sheet masks.

Key negative: Very small review volume on Trustpilot (only 16 reviews) makes it harder to assess consistency. A deleted 2020 warning post on r/AsianBeauty raises minor questions, though the deletion could mean the issue was resolved. Primarily known for K-beauty; J-beauty selection may be more limited.