Everglow Cosmetics

Everglow Cosmetics (everglowcosmetics.com) is a Japan based online retailer specializing in Japanese cosmetics and beauty tools. Based on our research, this retailer has a polarized reputation: some customers are loyal repeat buyers, while others report serious issues with refunds and customer service.

Sitejabber: 1.8/5 from 4 reviews. The summary notes that "customers frequently express concerns about high prices and substantial shipping fees" and "issues with customer service, particularly regarding refunds." One reviewer reported that after an item was unavailable, the refund took weeks, and when a credit card chargeback investigation began, the company "threatened cutting my access to purchases rather than proving their refund."

ScamAdviser: Trust score of 64/100 (relatively low). Flagged that "the owner of the website is using a service to hide their identity on WHOIS," the site "has a low rank" on Tranco, and "has received negative reviews." ScamAdviser summary: "everglowcosmetics.com might be a scam. We found several indicators for this."

Reddit (r/AustralianMakeup): A February 2021 thread asking about Everglow Cosmetics received at least one positive response: "Everglow cosmetics is my go to whenever I need to buy cosmetics from Japan. I have ordered from them more than 10 times now. It always arrives correctly." A later comment asked "curious if you ordered from them and if they are legit," suggesting ongoing uncertainty.

Key positive: Stocks difficult to find Japanese makeup and beauty tools, some loyal repeat customers report consistent positive experiences, ships directly from Japan (suggests authentic products).

Key negative: Very low Sitejabber rating (1.8/5), ScamAdviser flags it as potentially suspicious, WHOIS identity hidden, refund disputes reported, high prices and shipping fees, extremely low review volume makes assessment difficult.